Mandate and Responsibilities

WTS has a mandate to assist University organizations with the effective use of Information Technology. In discharging this mandate WTS works with other IT stakeholders on campus such as the Information Commons, Administrative Management Systems, Student Information Systems, the Library, other departmental system supervisors and other groups within Computing and Networking Services.

The focus of our work is threefold:

1. Support the workstation and printing components of the institutional systems such as AMS, ROSI, UTORdial and UTORmegabit.
2. Consulting with departments on the planning and utilization of information technology systems.
3. Assisting departments with the operation of the IT systems and the development and deployment of new systems.

For more information on WTS's institutional support and consulting activities refer to the Support menu option. For information on our contract support services please consult the Services menu.

What is a Workgroup?

From the perspective of WTS, a workgroup is a collection of people with a common requirements who need to use information technology more effectively. In some cases a workgroup can be quite large, such as Facilities and Services with dozens of computers and users spread all over campus. In other cases it can be very small: the office of BIO150 consists of 4 computers and a fileserver. In all cases defining a workgroup is left to individual organizations within the university.