The Licensed Software Office does not support any of the software packages it distributes. Support will come from:
- Another UofT department:
ARC/INFO, an integrated geographic information system
Department of Geography
UofT Map and Data Library
- The vendor--either through documentation, phone-in, e-mail, or the vendor website. The vendor may charge a fee for such support.
Some packages, such as freeware, have no support at all.
Windows 32-bit or 64-bit?Some software will only run on Windows 32-bit or 64-bit. To find out if your computer is running 32-bit or 64-bit Windows follow this link: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system
Apple Mac 32-bit or 64-bit?
To find out if your computer is capable of running 32-bit or 64-bit:
How to tell if your Intel-based Mac has a 32-bit or 64-bit processor.
If purchasing Windows to install on your Mac, you will want to determine if you workstation is capable of running it. See Boot Camp: Windows 7 installation frequently asked questions.
UTORvpn Connectivity to software.utoronto.ca
To test whether you are connected to UTORvpn navigate to www.whatismyip.org and check that your IP Address begins with 142.150.248. If you continue to have issues accessing https://software.utoronto.ca and your IP address begins with 142.150.248 please email us so that we can investigate the issue with our hosting provider. Please include the IP address and time that you tried connecting to https://software.utoronto.ca. For help installing UTORvpn please contact the Information Help Desk.
- UTORvpn Frequently Asked Questions
- Eligible Users: Faculty, staff, and graduate students