Our Services
We can help by:
- analyzing the problem and identifying options
- explaining relevant University policies and procedures
- clarifying the channels you can follow
- providing neutral confidential advice
- expediting matters that have been unduly delayed
- investigating problems when regular channels have been exhausted
- assisting the parties in resolving disputes
We cannot:
- deal with matters outside the jurisdiction of the Governing Council (e.g., a landlord/tenant dispute)
- make decisions on behalf of the University
- make or overrule University policy or established procedures (though we may comment and recommend change in these areas)
- intervene if the complaint can be pursued as a grievance under a collective agreement
- intervene if the regular processes provided by the University have not been used
- accept notice on behalf of any party, including the University
- consider complaints that are before the courts of law
- give legal advice
For more information about the role of the Office see our Terms of Reference