Getting Help
Undergraduate/Professional Students
If you are a current or former student in an undergraduate or a professional program (not in the School of Graduate Studies)
If you have a concern related to your academic status, you should first consult your faculty or school calendar for an outline of the policies, procedures and regulations relevant to your concern. If you do not have a hard copy of your calendar, check the website for your Faculty or contact your Registrar or other administrator responsible for your program. Please note that there are deadlines for all levels of petitions and appeals: these are specified in your calendar.
If you have a conflict with a professor about the conduct of a course, or think an assignment or test was unfair, or think you have been graded unfairly. if you were unable to complete some course requirements because of illness or emergency situation beyond your control, or you have made an error with respect to registration or enrolling in or withdrawing from a course, consult your calendar and read the brochure entitled Your Grades.
If you have been accused by an instructor of committing an academic offence, or want to know more about how the University deals with cheating, consult the websites listed below for information on plagiarism and other academic offences, your rights and responsibilities, procedures that apply if you are suspected of having committed an academic offence, and links to the Code of Behaviour on Academic Matters. The Code of Student Conduct pertains to offences of a non-academic nature.
Bear in mind that the University expects students to be aware of the policies, procedures and deadlines that apply to their programs. If for any reason you remain uncertain about how to proceed, or if you wish to obtain advice before taking further steps, please contact us.
If you need legal advice, you may be able to obtain it from Downtown Legal Services. They are familiar with the University’s various appeal and tribunal processes.
Other items of potential interest:
- Petitions in the Faculty of Arts and Science: A Guide for Students (for St. George Arts & Science undergraduate students)
- Understanding Petitions (for UTM undergraduate students)
- Petitions(for UTSC undergraduate students)
- Petitions and Appeals (for Engineering undergraduate students)
- Seven Guidelines for Handling Conflicts Constructively
- Troubleshooting Tips
- Are You an Effective Complainer? Effective Complaining Quiz
- Freedom of Information & Protection of Privacy
- Academic Success Centre