Getting Help
Admission
If your concern relates to admission to a program at the University
The Office of the Ombudsperson does not have jurisdiction with respect to decisions about admission to the University or any of its programs. This is so even if you are currently a student in another program at the University of Toronto.
Admission to most programs at the University is highly competitive, with the number of applications typically far exceeding the number of spaces available. Satisfying the minimum advertised requirements does not guarantee success.
The procedures you should follow to obtain information, check the status of your application, or raise a concern about the handling of your application depend on whether you are applying to a graduate program (i.e., a program under the auspices of the School of Graduate Studies) or an undergraduate program (all others).
Undergraduate Admissions
The University has an interactive website that provides prospective undergraduate students with information about admission requirements, the costs of university, and student aid. To access this information, please log on to http://www.adm.utoronto.ca/adm-awards/index.action.
If you applied for admission to an undergraduate program and are wondering about the progress of your application, please check the application status site at http://www.adm.utoronto.ca/adm/status.
If you have applied for admission to an undergraduate program and have a concern relating to the handling of your application, you should first call Admissions & Awards at 416-978-2190 or visit the Admissions Office at 172 St. George St., Toronto to speak with an admissions counsellor. If you are calling long distance, you may call 416-978-4485. If you are not able to resolve your difficulty, you should then contact the Associate Director, Admissions at 416-946-5347.
If you are still unable to resolve your enquiry by these means, you may write a letter to the Director of Admissions, University of Toronto and send it by mail to 172 St. George St., Toronto, Ontario M5R 2M7, or by fax to 416-978-6089.
Graduate Admissions
To help you learn more about admission requirements set by the School of Graduate Studies at the University of Toronto, please visit the prospective graduate student web-site at www.gradschool.utoronto.ca.
If you have already applied, you can check the status of your application and document receipt in the On-line Application system. Questions about the On-line Application process can be sent to graduate.admissions@utoronto.ca.
If you have applied for admission to a graduate program and have a concern relating to the handling of your application, you may contact the graduate department to which you applied to request additional information. Some departments post answers to frequently asked questions about graduate admissions on their departmental websites.
If you are still unable to resolve your enquiry by these means, you may write a letter to the Director of Student Services, School of Graduate Studies and send it by mail to 63 St. George St., Toronto, Ontario M5S 2Z9, or by fax to 416-971-2864.