Fairness

The University of Toronto is committed to fairness in its dealings with its individual members and to ensuring that their rights are protected.

In support of this commitment, the Office of the Ombudsperson has been offering confidential advice and assistance to students, faculty and staff on all three U of T campuses since 1975.

The Office of the Ombudsperson is:

CONFIDENTIAL —Matters are dealt with in strict confidence and will not be discussed with anyone without your written approval—even the fact that the Office has been contacted by any individual is protected information. Confidentiality is subject to disclosure only as required by law, or where we believe there is imminent danger to health or safety.

IMPARTIAL — The Office advocates for fairness rather than for any person or party, and has unlimited access to University files and offices.

INDEPENDENT — The Ombudsperson is independent of all administrative offices and is accountable only to the Governing Council, to which she submits annual reports.

ACCESSIBLE —Contact us by phone, email or web Request for Assistance form. If meetings are required, they will be held at the campus of your choice.

What we do

The Office of the Ombudsperson provides an impartial and confidential service to assist members of the University who have been unable to resolve their concerns about their treatment by University authorities. The work of the Office is devoted to ensuring procedural fairness and just and reasonable outcomes.

While the Ombudsperson does not have the authority to over-rule decisions, she/he can consider complaints, make informal enquiries, carry out formal reviews, draw conclusions and recommend changes to decisions and to University policies and procedures. See Our Services.