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UTORmail FAQ - Problems sending emailPlease see information about authenticated SMTPQ. I am using Sympatico as my Internet Service Provider. I can receive email but I cannot send mail. What is wrong? A. In late August 2001, Sympatico put a filter on its network to block anyone sending email through any post office other than Sympatico's. You can still read your UTORmail mail from Sympatico--this has not changed. However, when connected to the Sympatico network, your "SMTP" (sending post office) server must be the one Sympatico assigned you. (Try smtp1.sympatico.ca). When using Sympatico, but connecting to "utoronto" in the access manager, you must use the the smtpserver assigned to you by the University. Q. I am using Rogers as my Internet Service Provider. I can receive email but I cannot send mail. What is wrong? A. We've had a sudden rash of Rogers broadband customers who suddenly cannot relay mail through a UTORmail SMTP server. This has nothing to do with the university as Rogers have slowly been upgrading their mail servers to disallow mail relaying, which is using a non-local SMTP server such as postoffice128.utcc.utoronto.ca. You will need to replace postoffice128.utcc.utoronto.ca with your local Rogers SMTP server and than enable SMTP authentication within your mail client. Please read the following Rogers support page carefully for instructions on how to make the required changes: If the instructions above do not resolve the problem, please contact Rogers support for further assistance since this change was implemented by Rogers, and UTORmail does not offer additional SMTP ports. Q. Does UTORmail offer additional SMTP ports? A. We are working to open up additional ports for sending, but have not implemented any yet. |