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Configuring Blackberry (BIS) for UTORmail

Summary: This document provides specific instructions on how to configure the Blackberry BIS for use with UTORmail.

Before You Start

Before you start, please ensure your UTORid has been activated, and that you have your @utoronto.ca email address and UTORmail configuration number handy.
Blackberry Internet Services (BIS) setup is a two-step process: You first set up a BIS account, and then you set it up to handle your UTORmail email.

*WARNING! Ensure that your correct UTORmail mailbox server is listed. The BIS service attempts to guess your UTORmail mailbox server but there is no gurantee that the guess is correct.

  • In the event of loss or theft of the BlackBerry, the only way to remove UTORmail access from the device is through your BIS account.
  • In the event that the device is replaced with another BlackBerry, you can push your UTORmail email settings to the new device using BIS.
  • You are be able to configure your account with more options; for example, email signatures can be set up through the portal.

Configuring your Blackberry (BIS) for UTORmail

Quick Reference For Experienced Users

If you are experienced configuring E-mail client software, just use the values in the Values Summary box below. Otherwise, proceed to the directions for creating a new account.
General Configuration Values for Mail
Configuration Setting: It is looking for the: Configuration Value:
Email Address Your "@utoronto.ca" email address your-email-address@utoronto.ca
Incoming Server UTORmail IMAP Server mailboxNN.utcc.utoronto.ca, enable SSL, port 993
Incoming User name: your UTORid your_UTORid
* Where "your_UTORid" is replaced by your UTORid.
** Where the NN in "mailboxNN.utcc.utoronto.ca" is replaced by your UTORmail configuration number.

BIS Account Setup

To use the BIS service with UTORmail, your BIS account must be set up.

  1. Begin by selecting your Blackberry service provider (the link will open in a new browser window):
    Bell Mobility
    Rogers
    Telus

  2. Click on the "Create New Account" button."
  3. Review the "Blackerry Internet Service End User Agreement". After reading the agreement, click to check I have read and understand..., then click I Agree.
  4. The next page asks for your Device PIN and Device ESN. These can be found on the outside of the box for your device, or found on the device itself, as follows:

On the device, go to Options > Status. The Status screen displays the device's PIN and two ESNs; you want the ESN (dec).

  1. On the Account Setup page, enter the PIN and ESN (dec) numbers into their respective fields. Click Continue.
  2. Enter a Password, and Confirm the password. We strongly discourage using your UTORmail/UTORid password.
  3. Choose the language you wish for the web pages (the default is English).
  4. Click Sign Up. Then click Next.

Your Blackberry BIS account is now set up. Continue to configure your Blackberry for UTORmail.

Set up UTORmail for use with BIS


  1. If you are not already logged into your BIS account, go to your carrier's portal (above) and do so.
  2. In the left navigation panel, click Email Accounts.
  3. In the Email Accounts panel, click Set Up Account.
  4. In the Email address field, enter your UTORmail email address
  5. In the Password field, enter in your password. Confirm the password.



  6. Click Next.
    BIS will attempt to auto-configure the email account, but more settings are needed.
  7. Select I will provide the settings to add this email account. (pictured below)



  8. Click Next.
  9. In Select Account Type, click to select either a personal email account or work email account (either one is OK).
  10. Under Internet Service Provider Email (POP/IMAP), click to select I will provide the settings to add this email account.



  11. Click Next.
  12. On the next page, enter your UTORid and password
  13. For Email server, enter mailboxNNN.utcc.utoronto.ca where NNN is your configuration number
    (For example, if your configuration number is 300, then enter mailbox300.utcc.utoronto.ca)
  14. Enter your UTORmail email address



  15. Click Next.
    You should see a message, "Processing..."
  16. If you have properly entered your UTORmail email account information, a pop-up window will appear stating: You have successfully configured access to: ...


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Page last modified on November 17, 2009, at 02:33 PM