Quota on the UTORmail System:
Common Problems with Outlook Express
confused! I am
Express and I only have a
few messages in my INBOX yet the UTORmail system is
telling me that I am over the 20MB quota. How can
are a few possibilities.
Invisible Message Buildup
- Taking out the
- Not the INBOX
Frustration!! - None of the Above
the Information Commons Help Desk - the email
address is <email@example.com>.
whether or not "invisible message buildup" is the
problem and how to fix it.
Express 5.0 - Windows 95/98
- An Internet
Accounts dialog will appear. Click the
Locate and select the entry for
mailboxX.utcc.utoronto.ca. Click the
- The Properties
dialog for your UTORmail account will appear.
Click the Advanced
- Under the
check to see if "Leave a copy of messages on
server" is selected. If the answer is yes,
DO NOT uncheck this
You have two choices at this point: either
Outlook Express to use the IMAP protocol or
use the Log
Agent system to access your UTORmail
the Tools menu.
An Internet Accounts dialog will appear. Click the
Locate and select the entry for
the Properties button.
When the Properties dialog appears, click the
Take note of you Incoming
mail (POP3) and
mail (SMTP) servers -
you will need this information in step 3. Click
Make sure the the
entry for mailboxX.utcc.utoronto.ca is still
selected. Click the Remove
3. Click the
and choose Mail...
Connection Wizard will appear. Fill in the
information as required and click the
4. When you arrive
at the E-mail Server
Names, you will see "My
incoming server is a POP3 server" - use the pop-up menu to change POP3
to IMAP. Fill in the
Incoming mail and Outgoing mail fields with the
information you jotted down in step 1. Click
5. In the Account
Name field for Internet Mail Logon, type in your
UTORid. (If you
do not know what your UTORid is, please go to
and click on "get
information".) Type your
UTORmail password in the Password field. Click
6. The final
Congratulations window will appear. Click
the Close button
on the Internet Accounts dialog. You will
be prompted: "Would you like to download
folders from the mail server you added?"
Click Yes. A
Show/Hide IMAP folders window will appear.
Image 1) Your Inbox will now appear under
an icon named mailboxX.utcc.utoronto.ca.
The Inbox under Local Folders may contain
messages but it is no longer active for
receiving new mail.
9. All of
the previously invisible messages will now
appear in the Inbox under
mailboxX.utcc.utoronto.ca. Delete and
expunge all messages you are not
interested in. A red X will
appear next to messages marked for
deletion. To completely get rid of these
deleted messages, choose Purge
Deleted Messages from the
the Log Agent System
Windows95/98, click on 'Start' ->, go to 'Run'
and type in:
and then press
2. For the login,
please enter your 8 digit library number. For the
password, please enter your 9 digit
3. You will then
see a menu of 5 options. Press '1' on your keyboard
(but do NOT press
the enter key as it
automatically does this for you) and then wait
until it changes to the Pine screen, where you
would then enter your UTORmail email
4. Once it accepts
your password, press enter twice and you will then
see your message list. Use the up and down arrow
keys to navigate (use the '-' key to go up one page
and the '+' key to navigate down one page at at a
time) and press the 'd' key to mark messages for
deletion, and use the 'u' to undelete messages
accidentally marked for deletion.
5. Once you have
marked a message for deletion, a 'D' shows up to
the left of each message. Press 'q' to quit the
program, and then press 'y' twice to confirm
quitting, and then to confirm the removal of
messages marked with the 'D' to the left of
6. Open Outlook
Express and deselect the "Leave a copy of messages
on server" option. Review the instructions for
getting to the option as above.
OUT THE TRASH
Deleting a message
is actually a two step process.
- Message is
"marked" for deletion - it hasn't actually
- Message is
"expunged" or permanently removed from the
If the process is
not completed, messages marked for deletion will
build up and push you over quota.
To expunge deleted
messages in Outllook Express, choose
Messages from the
THE INBOX AFTERALL
So it wasn't
invisible message buildup in your INBOX and it
wasn't that messages marked for deletion hadn't
been purged. The remaining possibility is that one
or more of your remote folders (i.e. folders kept
at the UTORmail postoffice) has grown and the
cumulative total of your INBOX AND remote folder(s)
exceeds the 20MB quota.
Please check any
remote folders. You may move messages to folders
under Local Mail or delete and expunge messages you
are no longer interested in.